Last updated: October 2026
Our promise
Every Total Apex item is made to order just for you, so we want it to arrive right. If something is wrong with your order, we will make it right. This page explains how returns, replacements and refunds work.
Why we do not accept regular returns
Because each item is printed or embroidered after you order it, we cannot take returns or exchanges when you change your mind, or when the size or color you chose does not work for you. Please check the product details and size information before you order.
When we will replace or refund your order
Contact us within 30 days of delivery if any of these happen:
- The item arrived damaged or defective.
- The artwork is misprinted, badly placed or low quality.
- We sent the wrong item, size or color.
- The package was lost or never arrived.
We will send a replacement or give you a refund, whichever you prefer. You usually will not need to send the item back.
How to make a claim
Email totalapexsports@gmail.com and include:
- Your order number and the name on the order.
- A short description of the problem.
- Clear photos of the item and of the problem (and of the package label if the item was damaged in transit).
We reply within 2 business days. Once your claim is approved we will start your replacement right away or refund you.
Refunds
Approved refunds go back to your original payment method (card, Apple Pay, Google Pay or PayPal). Most banks show the credit within 5 to 10 business days after we issue it, and some take longer. Shipping is refunded only when the problem was our error.
Wrong address or missed delivery
Please double-check your shipping address at checkout. If a package comes back to us because of an incorrect address or because it was not picked up, we can send it again once the shipping cost is covered. If tracking says your package was delivered but you cannot find it, check with neighbors and your carrier first, then contact us.
Canceling or changing an order
We can cancel or change an order only before it goes into production, which happens quickly. Email totalapexsports@gmail.com with your order number as soon as you can. See our Terms and Conditions for details.
Chargebacks and disputes
Please contact us before opening a dispute with your bank or PayPal. We resolve almost every issue quickly, and a dispute can delay your refund or replacement.
Questions
Email us any time at totalapexsports@gmail.com.